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Logging In Problems

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Question:  When I tried to Log In to update my ad, my log in information did not work, what can I do?  Answer:   First, try again to be sure there was not just a typo.  Also, check the settings on your browser (look under Preferences, or Properties) to be sure you "Accept Cookies".  You must accept cookies to either register or log in.  If you still have problems you are probably just using the wrong information, or your account is no longer active.  IF you change your MAIN PHONE number then your USER ID also changes.   CLICK HERE to get your current log in information automatically emailed to you.  Click Here to review detailed instructions for changing your browsers cookie option settings.

Photo Processing Tips

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Question:  How do I optimize the quality of my photos? Answer: The first thing to do is "scan" in your photos at only "200 to 300 dpi" so you have a file size that is manageable.  If you use some HIGH dpi setting you will end up with a file so big you will not be able to do anything with it and a computer monitor can only display limited quality anyway so 200 or 300 dpi is all you need for really nice photos.  Adjust the "preview" of your scanner to only scan in the photo, not the entire bed of the scanner (put the little box in the preview screen neatly around the photo).  Use a setting of 100% (no reduction factor) to Make sure that the "Pixel Width" of your photo is At Least  700 to 900 at this stage of your processing.  If you try to resize the photo to make it bigger (increase it to our standard 590 - 710 width) the quality will deteriorate some.  You can always make it smaller without reducing the quality but not larger.  After you have your photo file scanned in and saved as either a .bmp or .jpg photo "file type" you can use your photo processing software (like Microsoft Photo Editor) to first "crop" the photo down to just the specific part you want displayed.  DO NOT save your image into a WORD document since the images can NEVER be removed from the word document to process further or upload, just save them as some kind of image file and JPEG (which ends up being named .jpg) is the BEST IMAGE TYPE.  Remember that too much distance or blue sky does not make an optimum display, particularly after the photo is later resized.  After it is cropped down, then you should "resize" the photo DOWN to Our Standard "pixel" width of "590 to 710", the height will proportionately change if you select "maintain aspect ratios".  Use 710 pixel width for a real nice display, although some viewers will have to do some scrolling to view it if their display is limited to 640 pixel screen size.  After you resize  you can do any brightening, sharpening, or focus "enhancements" you like, just make sure to "undo" any enhancements that do not actually improve the way your photo looks.  Many of the automatic enhancements Do Not Improve the way your photo actually looks.  Too much "sharpening" is a common mistake.  An electronic image simply will Never be as sharp as a good hard photo is, so do not try to make it that sharp.  After the photo is cropped, resized, and enhanced as desired, the final step is to then convert this .bmp or .jpg "photo file" into a "Compressed .jpg"  file type using software like Adobe Photoshop or Microsoft Photo Editor to "Save As" or Microsoft Image Composer to "Save for the Web" as a "jpg" file format (also known as JPEG).  You can NOT just rename the image file from ".gif" to ".jpg", it has to be converted using image manipulation software.  You Can just rename it from " .jpeg" to ".jpg" since that is really the same thing with a different name.  Microsoft Image Composer is nice because it shows you a preview and lets you visually select from the different compression levels.   Just choose the alternative that is less than 57 KB.  Images over 59.9KB will be rejected by the server.  We try to keep our images down to say 48 to 55 KB if possible so they will Display Faster.  Be sure to do all the processing of the "photo file", including the resizing to Our Standard pixel width of 590 - 710, before converting it to the "Compressed .jpg" file type.  We display each photo at a smaller display size but with a "click to enlarge" feature so buyers can get a full 590 - 710 pixel width view of each photo of your property.  If you are not satisfied with the results of your own photo processing efforts, you can mail your hard photos to us for scanning or email your original (unprocessed) .bmp or .jpg electronic image "photo files" to us for further processing and uploading.  We will be happy to process and upload these for you.  It is difficult to get your photos just right if you are not at least casually proficient at using all these software packages.

Photo Uploading Problems

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Question:  When I tried to upload a photo I got an error message, what does this mean?   Answer:  There are THREE possible error messages you can get.  The FIRST is that your image is TOO BIG, this means you need to compress it since it exceeds the 60 KB file size limit.  The SECOND is that the FILE TYPE is improper, ONLY .jpg file type images may be uploaded. The THIRD message is "Upload failed ..... Unknown Error", this means there was some miscommunication or a break in the connection between your browser and our server.  This can happen for a variety of reasons, usually having to do with your ISP's server. It is most common when your ISP is real busy.  You may see this message 2 or 3 times in a row or you may never see it.  If you just "try again" your upload will probably  work just fine next time.  Click the back button on your browser, click the "browse" button on the upload file page again, select the correct file path again, click open again, and click upload now again. If you see it twice in a row you may want to just wait a few moments before you try again as this usually indicates your ISP's server is too busy and is resetting the connection with our server which fowls up the upload. 

Question:  I Changed one or more photos but I Still See The Old Photos, why?   Answer: This is either your Browser or your ISP's Server "caching" the old image since the old photo and the new one have the same file name (either your browser or your ISP's server saves the old image in memory to show you instead of going to get it again since it assumes it is the same thing since it has the same name). The new photo is really there, your browser or your ISP is just Not Showing it to you.  In that case click the "Refresh-Reload" button on your browser and in most cases you will be able to see them fine.  If not, you may need to reset your browsers properties to "Refresh every visit to the page" INSTEAD of "Automatic".  In a few cases your ISP's server does this same thing and may not refresh it's cache even when you request the page again, so you may need to close your internet connection, connect again, then go to the page again before your ISP's server will refresh the copy of the page it sends you.  We have seen a few rare cases where where users could not see their new photos for a day or two, while we were able to see the new photos ourselves, and any other buyer looking at the ad could see them also.

Question:  When I go to the Photo Upload page, I do not see any "Browse" button to click on, what do I do?   Answer:  If you have an Older Browser version it will not offer you that feature, Just Email us your images and we will upload them for you.

Property Search Problems

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Question:  I did not find anything when I did a search, what is wrong?  Answer:   Many of the search fields come with "ALL" in them, if you erase this to try searching for some criteria then decide to change it to "all" again, this will not find anything for you.  To find everything, the field must be Blank or marked "ALL", use of the criteria "all"  will NOT work the same is each case.  However, if there are no listings meeting the criteria you selected -- you will of course not find anything.  You may want to make your search criteria Broader.

If you just see a blank page after you do a search (instead of either search results or a message which says you did not find anything), your browser is Not set to "Accept Cookies".  You will need to check your browser's "Properties" to "Accept Session Cookies" in order to see your search results.  The server uses these cookies to know what search results to show you.   Click Here to review detailed instructions for changing your browsers cookie option settings.

City and County Names must be spelled exactly (capitalization does Not matter - just spelling or hyphenation characters).  If you are unsure about the spelling of a name use our Advanced Search which has all those County and City names there for you to just click on.  However, some older browser versions will not be able to use that search form.  If you are using version 3.x or earlier of either Microsoft or Netscape browsers you will need to use the Basic Version of our Advanced Search, the standard version includes some modern conveniences which those older browsers can not process.

General Technical Information - Cookies

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Any user experiencing problems should first check your browser's "Properties" to be sure that "JavaScripts" are "enabled", since some of our pages make use of Java scripts.  Also, your browser Must "Accept Cookies" in order to use any of the interactive features of our site.

Click Here to review detailed instructions for changing your browsers cookie option settings.

Our site is designed to be completely functional with all common modern browsers and most of the common older versions back to versions 3x.  However with so many different types and versions of browsers in use with different capabilities or limitations and settings which users can manipulate into unexpected combinations there could be some specific browser compatibility issue we are not aware of.  If you experience any problems using our site, please let us know the specific kind of problem you experienced, which page you were on at the time, and the type and version of browser you are using so we may research whether there is something we could do to remedy the problems your specific version of browser is experiencing with our site.  MOST TIMES when users experience some rather bizarre functionality problems with our site if they RESET THEIR browsers properties to the DEFAULT settings those problems disappear.   Some of the browsers properties options can be selected which conflict with each other and that can cause your browser to become basically dysfunctional.

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